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Point program on the computer when you start the computer, what do you think?

Question

by Denali
: What is think point program on computer when starting up computer?


I got a virus on my computer called think point and now I can’t even get onto the computer. Does anyone know how to get rid of this or even how to start to clean up my computer? I can access my set up when I first start up my computer, but is this any help at all?


Best answer:


Answer by V Floyd

Restart your computer in safe mode.


Download Malwarebytes www.malwarebytes.org


Run Malwarebytes program and do the recommended actions.


Then run your regular antivirus program.


Hoping this helps you.


Answer by Hugh

I got rid of this a couple of days ago followint these instructions:


“However, there is a way to disable this virus. After the ThinkPoint screen loads push the command CTRL+ALT+DELETE quickly. This will bring you to task manager. Open the tab called Processes, find the process hotfix.exe and end it. The rogue program should be gone now. Next, you need to bring your Desktop and taskbar back. While in task manager go to File and select “Run new task”. Type explorer.exe in the open box. This will bring back Windows explorer. More detailed instructions are given below. At this point you should be able to download anti-malware software which will remove ThinkPoint.”


http://deletemalware.blogspot.com/2010/10/how-to-remove-thinkpoint-uninstall.html


Run Malwarebytes Anti-spyware next (Full scan) and it will be gone.


http://www.malwarebytes.org/mbam.php


Note:

“Hotfix.exe” may not be there.

You may need to type “c:\windows\explorer.exe” to bring up explorer.


Answer by Lissa

Just follow the instructions from Hugh. I had the same virus yesterday and that is exactly what I ended up doing to fix it. Computer seems good now.


Answer by Samantha

Turn the computer off and back on

Press f8 at startup

Select “enter safe mode with networking”

Log in

Hold Ctrl Shift Escape or Ctrl Alt Del to open task manager

If you can recognize the virus running, end it. (it could look a variety of ways, currently seems to include the word “hot” and or *32)

Go to Applications under task manager and click new task

Type explorer.exe and the desktop will load

Then do a system restore (if you don’t know where it is, you can do a search)


Answer by Cinna

When you start up your computer, type in Ctrl Alt Delete and bring up the taskbar. now that you have that, go to the tab processes and find “hotfix.exe” End Process. Then go to File> New task. type in “explorer” then download (if you don’t have it) Malwarebytes. Scan your computer.


Answer by laydeecas

Hugh had the best answer Worked perfectly Thank you!


Answer by all about peace

i just removed think point like a few second ago i did not go to any websites here are the steps i took


1. click start on your computer

2. go to control panel

3. click on back up your computer to an earlier time

4. restore to a a time when your computer was not effected with start point

your computer will be good to go i do not know how i got it in the first place i have a virus protection


Answer by RockyA

My sister has the same issue…unfortunately she’s about 600 miles away from me. In talking with her, we can get to the Task Manager and kill the hotfix.exe process. However, when she types in explorer.exe, it just asks her what program she wants to use to open with. If she goes in under Safe Mode, she can get into My Computer and other functions but, as above, any application asks what program she wants to use to open it with. Any suggestions? I’m thinking that maybe there are two issues at work here, perhaps….


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